Sensata Technologies Jobs

The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

General Responsibilities

• Analyze, solve and control complex production quality problems on time to meet the customer requirements

• Handles Production Part Approval Process and provide documents to customer

• Conducts measurement system analysis and statistical process control for key processes

• Ensures a smooth and timely launch of new and changed products

• Handles customer returns and uses Sensata tools to provide frequent status updates to affected customers

• Works effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers

• Coordinates project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation

• Initiating improvement proposals serving cost of quality, turnaround time and quality of production

• May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed

• Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up

• Establish and follow procedure for control on non-conforming parts in production

• Handles all aspects of quality and continuous improvement across various customer groups

• Initiate improvement proposals serving cost of quality, turnaround time and quality of production

• Assisting clients during audits with the aim to come to a production release

• Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements

• Facilitate risk management process in compliance to appropriate external standards and corporate policies

• Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals

• Develop a strategy to manage specific customer accounts

• Handles customer quality issue resolution

• Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements

• Perform risk assessments

• Set quality goals and improvement plans

• Document and work with lessons learned

• Review Control Plans and improve as needed

• Develop a customer satisfaction plan

• Work with Production sites to drive manufacturing improvements

• Analyze data to identify concerns and respond to customers

• Perform warranty analysis and identify trends

• Develop corrective action management for customer issues

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience

• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

• Strong communication skills; oral, written and presentation

• Strong organization, planning and time management skills to achieve results

• Strong personal and professional ethical values and integrity

• Holds self-accountable to achieving goals and standards

• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Minimum requirements include:

2 - 5 years experience in Mechanical, Electrical, Design or Process Engineering

BS in Engineering

Experience in a high volume industry

Experience in development of new products as engineer of design or quality

Some customer interface experience

Demonstrated ability to achieve results

Strong planning, organization and communication skills

Ability to lead people and work with teams

Microsoft Office skills

Less than 10% international travel and up to 20% domestic travel expected

Preferred requirements include:

Background in Quality, Design or Process Engineering

Six Sigma or other quality system training

Experience with automotive industry

Experience with some common tools used in this role, including 6 Sigma, Design for 6 Sigma, Design for Manufacturability, GD&T, PPAP, APQP, FMEA, control plan, and 8D.

If you are ready for a new challenge in a professional work environment or looking to do something a little different with your engineering background, then the opportunity to impact our business and work for an innovative, global leader of sensors and controls may be for you.

Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

• Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.

• View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

• Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com

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We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf