Sensata Technologies, Inc. Salesforce.com Administrator/Analyst in Tijuana, Mexico
We’re seeking a talented CRM Administrator/Analyst to administer Salesforce.com and work with users and stakeholders to define, deliver, and support functionality on the Salesforce.com platform. This position will also participate in the planning, execution and deployment of future Salesforce implementations and projects throughout our global organization. An ideal candidate for this role is a self-starter, loves technical challenges with great communication skills.
General Responsibilities Arranges the analysis, articulation and presentation of complex data, in order to allow effective and timely management decisions Provides consistent data storage, access and update for all users Communicates with various functions, project families and regions on trends and measurable results Proactively plan for trends and implements training to mitigate repeat events Collaborates with teams to create strategy based in actionable data which aligns with long term vision of a zero incidence cultureExperience / Qualifications A university degree and 2-4 years of experience (i.e. Bachelors degree) or a graduate degree and 0-2 years of experience (i.e. Masters degree) Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe Teamwork - Ability to work with others and work synergistically with fellow team-members Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict Resilience - Ability to work under pressure and prioritize
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, release management, troubleshooting, capacity & storage, and general systems maintenance
Serve as primary point of contact for business around production and support issues
Research and identify needs, goals, and business models by collaborating with end users, stakeholders, and support partners
Test functionality of new implementations in Salesforce prior to releasing to business
Review and assess current state to identify and recommend improvement opportunities
Support the Salesforce developer to help design and maintain internal solutions and external system interface mechanisms
Manage dashboards, reports, forms, templates, page layouts workflows and approvals, create and maintain custom objects, object relationships, formulas, standard and custom fields
Challenge requests that do not align with Salesforce best practices and find alternative solutions
Stay Current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed; including integrations with third party solutions
Establish and implement best practices: system maintenance, security, improvements, data integrity, duplicates, backups, validation rules, custom workflows, and so on
Design and create global Reports and Dashboards within SF in accordance with corporate goals
Define, deliver and support functionality and configuration of the Salesforce.com platform
Elicit, capture, and transform business requirements into functional system requirements
Track user adoption and provide additional training where necessary
Participate in design reviews and collaborative system integration planning activities
Required Skills and Experience
Salesforce ADM201 Admin Certification is a must
Salesforce ADM301 and 401 Developer Certification is beneficial
Fluent in spoken and written English
2 to 4 years of industry experience as a Salesforce.com administrator/analyst
Historical, proven knowledge, and practical application of the Salesforce.com design, logic rules, and execution of Salesforce.com configuration changes (must have)
Ability to analyze and recommend SF configuration changes to support enhancement requests
Knowledge of project management practices and tools
Ability to influence others to gain support and commitment for shared projects
Sharp, analytical, problem solving, and decision-making skills
Excellent interpersonal and communication skills, verbal and written, for global audience
Ability to understand and document requirements
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Self-motivated and able to grasp concepts quickly
Knowledge of related applications, relational databases, and web technology
Current on the latest industry trends and changing technologies
Experience with data manipulation and analytics
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Visio
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact firstname.lastname@example.org
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/diversity) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.