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Sensata Technologies, Inc. Inside Sales Administrator in Tijuana, Mexico

The Inside Sales Administrator (ISA) position is responsible for supporting and maintaining commercial activities that drive both growth and organizational excellence for the Industrial Solutions (Americas) business unit. The ISA will actively engage with channel partners, field sales, technical support personnel and inside sales representatives to ensure we maintain efficient and effective commercial processes, including; Salesforce.com pricing verification/opportunity record updates, CRM training, product training coordination, sales representative commissions and reports, and CRM dashboards and scorecards. Resolution of PO discrepancies (kick-outs) is a core function of this role and intended to drive process improvement down to root cause level.

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  • Resolve kick-outs assigned to the inside sales team

  • Inbox management; ensure emails are distributed in a timely manner and accurately

  • As needed, support the customer service team to resolve purchase order discrepancies that arise after the order has been entered

  • Serve as the Salesforce.com subject matter expert (SME) for the IS Americas commercial team, including review of all salesforce.com tickets before submission, and coordinate or conduct training as necessary.

  • Coordinate IS product training for internal personnel and external sales representatives and ensure that training resources are comprehensive, readily available and up-to-date

  • Work directly with the sales and commercial finance teams to coordinate the commissions payment process and rulebook for our sales representatives-

  • Review available reports to identify potential business trends at specific accounts and coordinate follow-up activities with regional sales personnel.

  • Manage contracts for external sales representatives, including implementation, modifications and expiration upon termination

  • Utilizing built in SFDC tools, develop and maintain Salesforce.com dashboards to monitor regional performance against established targets.

  • Maintain sales representative performance scorecards and communicate results to regional sales managers. As necessary, modify or assist in developing new methods for measuring sales rep performance that may better stimulate engagement and regional growth

  • Maintain scheduled Salesforce.com reports for regional sales personnel

  • Work directly with marketing to ensure field sales personnel have the tools and resources necessary to support regional growth

  • Support administrative or commercial tasks for the international Industrial Solutions teams, when necessary

  • Participate in quarterly business reviews with sales representatives and channel partners, as needed

  • Provide back-up support for inside sales representatives

  • Cultivate, develop and continuously improve processes and strategies for commercial excellence

Job Requirements:

  • Associates degree or equivalent and 3-5+ years of customer service or inside sales experience

  • Excellent communication skills and fluent in English (Written & Verbal)

  • Experience working with Salesforce.com or similar CRM

  • Proficient with corporate productivity and web presentation tools

  • Track record of over-achieving metrics

  • Ability to multi-task, prioritize and effectively manage time

  • Experience working with ERP systems such as Oracle, J.D. Edwards or similar system

Skills & Competencies:

  • Enthusiastic and commercially focused

  • Team player with integrity, strong interpersonal skills, and capable / willing to work in a diverse environment

  • Excellent organizational skills with a high level of attention to detail

  • Excellent solutions-oriented and problem-solving ability

  • Strong sense of accountability with impeccable follow-up skills

  • Proactive and results-orientated with a positive outlook and willingness to take initiative

  • Strong listening and presentation skills

  • Good business acumen

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

  • As OneSensata, we are working together to make things work together

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus at https://www.sensata.com/about#future

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

  • Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

  • View The EEO is the Law poster at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

  • If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging at https://www.sensata.com/diversity and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

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