Sensata Technologies, Inc. Customer Quality Engineer in Tijuana, Mexico
Apply and keep quality requirements for processing components and other material into finished good and products. Drive the design and implementation methods and procedures for testing and inspection the quality level of products and equipment. Lead / Drive /Truck the internal quality performance from part level to company level
Electrical/Electronic Engineering degree
Minimum 3-5 yr. experience
Strong Customer management
90% English (Spoken / Written)
Proficient in APQP, MSA, SPC
Understanding and application of ISO-9001 / TS-16949 standards
Lean Manufacturing (Minimum Core Tools - VSM, SW, 5 S's +1)
Demonstrated management of Structure Problem Solving Methodologies such as 8D’s and techniques - "Fishbone" 5 whys, "Red X"
Analysis and Data Management (be able to understand situations, structured data and management actions)
Knowledge in GD & T standards and IPC
Self-starter / self-management,
Strong experience in Automotive Electronic / Electrical Industry (Required: be able to understand the basic functions of the component, skills and behaviors)
Use of Vernier, Voltmeter, other electronic measuring devices.
Analyze, solve and control complex production quality problems on time to meet the customer requirements
Handles Production Part Approval Process and provide documents to customer
Conducts measurement system analysis and statistical process control for key processes
Ensures a smooth and timely launch of new and changed products
Handles customer returns and uses Sensata tools to provide frequent status updates to affected customers
Works effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers
Coordinates project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation
Initiating improvement proposals serving cost of quality, turnaround time and quality of production
May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed
Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up
Establish and follow procedure for control on non-conforming parts in production
Handles all aspects of quality and continuous improvement across various customer groups
Initiate improvement proposals serving cost of quality, turnaround time and quality of production
Assisting clients during audits with the aim to come to a production release
Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements
Facilitate risk management process in compliance to appropriate external standards and corporate policies
Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals
Develop a strategy to manage specific customer accounts
Handles customer quality issue resolution
Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements
Perform risk assessments
Set quality goals and improvement plans
Document and work with lessons learned
Review Control Plans and improve as needed
Develop a customer satisfaction plan
Work with Production sites to drive manufacturing improvements
Analyze data to identify concerns and respond to customers
Perform warranty analysis and identify trends
Strong Communication and social skills in order to be the intermediary between our clients and our production plants particular in Bulgaria, Mexico, Malaysia and China
Develop corrective action management for customer issues
Experience / Qualifications
A university degree and 4-6 years of experience (i.e. Bachelors degree) or a graduate degree and 2-4 years of experience (i.e. Masters degree) or a higher level degree and 0-2 years of experience (i.e. Doctorate degree)
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Coordinate with different departments / areas of DTC preparation and submission of PPAP documentation systems to customers on the date previously set.
Direct communication with the customer to ensure the close monitoring of the process until approvals are obtained.
Where applicable coordinate and submit deviations and / or interim documentation; therefore obtain approvals.
Returns Plant / Factory / Warranty:
Report all returns to management plant / factory / warranty within the first 4 hours after notification of the Customer.
If customer complaint is received RMA provide information to the same customer and start MRB process.
MRB Continuation of the multidisciplinary team (Production, Industrial, Materials, Manufacturing Engineering, Testing, Failure Analysis, Supplier Quality Engineering and Customer Service).
On arrival from and after its analysis, call the multidisciplinary team and start troubleshooting structure (SPS) to identify and determine the root cause permanent corrective actions.
Inform the customer the root cause and corrective action resulted from the SPS. When it is determined NTF / Customer damage to ensure credit is given to the plant.
Reviews / Boards with Customer:
To review board RMA weekly, Excel spreadsheets containing statistical information and RMA status must be kept updated.
Conducting the meeting: setting the agenda, place, time, support, information sharing, document action items, and communication minutes after the meeting.
- Engineering Changes (ECN):
-Review each ECN for implementation and adaptatation, assessing customer impact and management actions based change request.
Being internal auditor to support the effectiveness of the quality system
Team Leader when necessary to reach specific conclusions.
Ensure that audits are executed according to plan.
To assess the effectiveness of actions taken.
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
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