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Sensata Technologies, Inc. Customer Quality Engineer in Tijuana, Mexico

Apply and keep quality requirements for processing components and other material into finished good and products. Drive the design and implementation methods and procedures for testing and inspection the quality level of products and equipment. Lead / Drive /Truck the internal quality performance from part level to company level


  • Electrical/Electronic Engineering degree

  • Minimum 3-5 yr. experience

  • Strong Customer management

  • 90% English (Spoken / Written)

  • Proficient in APQP, MSA, SPC

  • Understanding and application of ISO-9001 / TS-16949 standards

  • Lean Manufacturing (Minimum Core Tools - VSM, SW, 5 S's +1)

  • Demonstrated management of Structure Problem Solving Methodologies such as 8D’s and techniques - "Fishbone" 5 whys, "Red X"

  • Analysis and Data Management (be able to understand situations, structured data and management actions)

  • Knowledge in GD & T standards and IPC

  • Self-starter / self-management,

  • Teamwork

  • Strong experience in Automotive Electronic / Electrical Industry (Required: be able to understand the basic functions of the component, skills and behaviors)

  • Use of Vernier, Voltmeter, other electronic measuring devices.


General Responsibilities

  • Analyze, solve and control complex production quality problems on time to meet the customer requirements

  • Handles Production Part Approval Process and provide documents to customer

  • Conducts measurement system analysis and statistical process control for key processes

  • Ensures a smooth and timely launch of new and changed products

  • Handles customer returns and uses Sensata tools to provide frequent status updates to affected customers

  • Works effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers

  • Coordinates project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation

  • Initiating improvement proposals serving cost of quality, turnaround time and quality of production

  • May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed

  • Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up

  • Establish and follow procedure for control on non-conforming parts in production

  • Handles all aspects of quality and continuous improvement across various customer groups

  • Initiate improvement proposals serving cost of quality, turnaround time and quality of production

  • Assisting clients during audits with the aim to come to a production release

  • Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements

  • Facilitate risk management process in compliance to appropriate external standards and corporate policies

  • Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals

  • Develop a strategy to manage specific customer accounts

  • Handles customer quality issue resolution

  • Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements

  • Perform risk assessments

  • Set quality goals and improvement plans

  • Document and work with lessons learned

  • Review Control Plans and improve as needed

  • Develop a customer satisfaction plan

  • Work with Production sites to drive manufacturing improvements

  • Analyze data to identify concerns and respond to customers

  • Perform warranty analysis and identify trends

  • Strong Communication and social skills in order to be the intermediary between our clients and our production plants particular in Bulgaria, Mexico, Malaysia and China

  • Develop corrective action management for customer issues

Experience / Qualifications

  • A university degree and 4-6 years of experience (i.e. Bachelors degree) or a graduate degree and 2-4 years of experience (i.e. Masters degree) or a higher level degree and 0-2 years of experience (i.e. Doctorate degree)

  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

  • Strong communication skills; oral, written and presentation

  • Strong organization, planning and time management skills to achieve results

  • Strong personal and professional ethical values and integrity

  • Holds self-accountable to achieving goals and standards

  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

  • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers


Support Customer:


  • Coordinate with different departments / areas of DTC preparation and submission of PPAP documentation systems to customers on the date previously set.

  • Direct communication with the customer to ensure the close monitoring of the process until approvals are obtained.

  • Where applicable coordinate and submit deviations and / or interim documentation; therefore obtain approvals.

Returns Plant / Factory / Warranty:

  • Report all returns to management plant / factory / warranty within the first 4 hours after notification of the Customer.

  • If customer complaint is received RMA provide information to the same customer and start MRB process.

  • MRB Continuation of the multidisciplinary team (Production, Industrial, Materials, Manufacturing Engineering, Testing, Failure Analysis, Supplier Quality Engineering and Customer Service).

  • On arrival from and after its analysis, call the multidisciplinary team and start troubleshooting structure (SPS) to identify and determine the root cause permanent corrective actions.

  • Inform the customer the root cause and corrective action resulted from the SPS. When it is determined NTF / Customer damage to ensure credit is given to the plant.

Reviews / Boards with Customer:

  • To review board RMA weekly, Excel spreadsheets containing statistical information and RMA status must be kept updated.

  • Conducting the meeting: setting the agenda, place, time, support, information sharing, document action items, and communication minutes after the meeting.

Quality System:

  • Engineering Changes (ECN):

-Review each ECN for implementation and adaptatation, assessing customer impact and management actions based change request.

  • Internal Audits:

  • Being internal auditor to support the effectiveness of the quality system

  • Team Leader when necessary to reach specific conclusions.

  • Layered Audits:

  • Ensure that audits are executed according to plan.

  • To assess the effectiveness of actions taken.


Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

  • As OneSensata, we are working together to make things work together

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact

Note to applicants for positions in the United States:

  • Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

  • View The EEO is the Law poster ( and its supplement ( .

  • Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (

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We are dedicated to ensuring our employees feel a sense of belonging ( and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.