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Sensata Technologies, Inc. Technical Support Specialist in St Paul, Minnesota

Sensata Technologies’ Power Conversion Solution (PCS) business is a leading supplier of inverters, inverter/chargers, and accessories catering to mobile applications including RV’s, marine and work trucks, as well as stationary markets including off-grid solar applications. We are looking for a Technical Support Specialist to join our team of highly skilled customer service professionals. Key responsibilities include providing technical support and troubleshooting, create resources to enable customers to install and troubleshoot products, and support other customer service functions such as warranty authorizations/returns and order management as required. He/she must have at least 2 years of experience in technical support or service, can troubleshoot common household electrical systems, possesses excellent interpersonal and customer service skills, and has outstanding verbal and written communications skills. The position is located in White Bear Lake, MN.

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Primary Responsibilities:

  • Answer phone calls and respond to emails from distributors, dealers, OEM’s and end-use customers to assist in installation, configuration and troubleshooting.

  • Create application notes, diagnostic procedures/troubleshooting guides, and other resources to enable customers to operate, install, troubleshoot and service our products.

  • Assist with return material authorizations when troubleshooting leads to this determination.

  • Assist with other customer service and order management functions as necessary.

  • Other responsibilities include:

  • Help to monitor trends in product performance and customer satisfaction.

  • Provides technical assistance, expertise and feedback to internal customers.

  • Works cross-functionally across the organization to address customer technical issues (e.g. proposes product improvements, manufacturing process improvements, etc..).

  • Maintains database of customer inquiries, analyzes data and develops solutions to address significant and reoccurring issues.

  • Assists other team members and management to make continuous improvement within the customer service department.

Experience and Qualifications

  • Minimum of 2 years of related experience in technical support, customer support, or service.

  • Minimum 2-year degree in an electrical/electronic technology or equivalent experience.

  • Ability to troubleshoot household electrical wiring and electrical systems.

  • Requires excellent verbal and written communications skills in English. Fluency in French and/or Spanish is an asset.

  • Excellent problem-solving skills, interpersonal skills, and customer service ethics.

  • Strong organizational skills and the ability to multi-task across the organization.

  • Working knowledge of common Microsoft applications (Word, Excel, Outlook)

  • A self-starter with the demonstrated ability to work with minimal supervision.

  • Travel <10% to attend rallies, trade shows and customers.

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

  • As OneSensata, we are working together to make things work together

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus at https://www.sensata.com/about#future

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

  • Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

  • View The EEO is the Law poster at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

  • If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging at https://www.sensata.com/diversity and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

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