Sensata Technologies, Inc. Warranty Coordinator in Sofia, Bulgaria
The Warranty Analyst supports the Quality Engineering group and the Warranty Claims Management with warranty data analysis. The Warranty Analyst follows up on incoming customer warranty claims. They will manage compliance of customer debit notes to agreed Warranty agreements and drives appropriate actions. The Warranty Analyst is a subject matter expert of the Ubiquity software used for warranty claims management.
Verify customer warranty claims according to the contracts and technical factors
Ensure compliance of customer information against the warranty agreements, drive appropriate internal and external actions
Develop resolutions to problems of limited scope according company's processes and procedures
Control warranty contract expiration dates (including technical factor agreements)
Collaborate with quality engineers to determine if clarification for our liability is needed
Communicate the reports to customers when needed to dispute a claim with them
Provide financial information with regards to warranty claims, forecasts, and accruals
Provide warranty data analysis, ad-hock analysis, trends analysis, etc.
Prepare scorecards and customer warranty claims reports
Improve and maintain warranty forecasting reporting and compare with the actual costs
Act as a system administrator and subject matter expert for the necessary software
Optimize software to maximize efficiency for Sensata
Analyze existing business processes and provide recommendations for improvement
Key participant in escalation meetings
Support integrations of new companies
Develop metrics around warranty chargebacks
Work on standardization of the process and global alignment
Work on developing escalation process based on reason codes
Develop standardized reporting
Support other back office projects
Experience / Qualifications
A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy)
Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf)
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
Return to Sensata.com
Read our Fraud Advisory (https: //www.sensata.com/careers)
We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact email@example.com
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf