Sensata Technologies, Inc. EMEA Customer Service Representative in Sofia, Bulgaria
Customers main point of contact - maintain proactive communication, act on customer inquiries in a timely and quality manner
Manages customer order bookings - order entry and backlog management in close alignment with planning, operations, logistics and manufacturing functions; maintenance of customer orders by date management on ERP system
Follow-up on delivery, quality or payment issues;
Manages supply constraints through close collaboration with customer and internal organizations including Planning, Sales, Quality, Finance, Legal as needed
Contribute to achieving key company’s KPIs, including on time delivery, net revenue optimization, delinquency reduction etc.
During constraint supply situation manages escalations effectively by working with customer and engaging/leading internal discussions to achieve resolution
Monitors customer satisfaction and delivery performance, participate and prepare reports for monthly customer account meetings and audits.
Initiate and owns process improvement
Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production leadtime, assess transportation mode and service to be used based on customer coverage
Reviews daily customer demand and validates deviations, also subject to specific customer needs
Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
Executes manual order entry process withing required timeline and accuracy
Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
Participates in timely reviews and investigations of root cause for customer short-payments
Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
Coordinate with customers to determine shipping method
Experience / Qualifications
A university degree and 0-2 years of experience (i.e. Bachelors degree)
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Bachelor’s degree in Business Administration, Economics, Logistics, Supply Chain, Industrial Engineering or related degree
Minimum 1-3 years of previous customer service/ supply chain/ logistics experience in a similar industry
Fluency in English
Second language is a plus
Proficiency with MS Office - strong knowledge in working with MS Excel
Ability to navigate through multiple tools/ platforms; previous experience with ERP and CRM system is a plus
What you need for success:
Detail-oriented with strong analytical, organizational, decision making, problem solving and presentation skills
Passionate, self-motivator and strong pro-active attitude, driven to achieve business objectives
Strong interpersonal, verbal, and written communication skills
Team player able to work in a dynamic multitasking environment under pressure
Highly preferred skills:
Demonstrated strong business acumen and end-to-end supply chain knowledge in automotive/ industrial B2B environment
Experience across multiple aspects of the supply chain, i.e. with previous roles in inventory management, manufacturing planning, distribution channel management, customer account management etc.
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact firstname.lastname@example.org
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.