Sensata Technologies, Inc. Customer Service Specialist in Sofia, Bulgaria
The Customer Service Specialist is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service specialist maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.
Primary responsibilities include:
Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues.
Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.
Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.
Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders. Communicate with Customers process improvements related to their order and processing patterns.
Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
Participate in meeting monthly line loads and quarterly Net Revenue goals based on Business Unit. Provide critical customer account feedback as it relates to short term line loading.
Work with the Product Development teams on the introduction of new products.
Customers main point of contact - maintain proactive communication, act on customers inquiries in a timely and quality manner, follow-up on delivery, quality or payment issues;
Communicating internally and with the customers to identify alternatives for production and delivery when unable to meet the expected deadlines and negotiate these with the customers to get to a win-win resolution;
Monitor and coordinate with the internal units the progress of the production and shipment process; Proactively follow-up with the customers on a regular base about the progress with their orders;
Validate the available quantities on stock, required time to produce and deliver and agree with the customers the quantities to be produced, shipment methods and delivery times;
Keep track on the shipments status to guarantee timely delivery to the customers; Identify and apply alternative shipment plans in case of delays, considering the times in transit and
Inform in a timely manner the internal units for potential delays in the production and/or delivery;
Maintain the database and prepare reports to summarize the customers’ activities, forecasts, inquires and issues.
Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production leadtime, assess transportation mode and service to be used based on customer coverage
Reviews daily customer demand and validates deviations, also subject to specific customer needs
Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs
Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
Executes manual order entry process withing required timeline and accuracy
Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
Identifies pull-in opportunities based on specific customer logistics / flexibility agreements
Communicates customers first / last shipments from phase in / phase out material
Organizes timely reviews and investigations of root cause for customer short-payments
Approve / reject chargebacks and submits respective debit / credit memos, when applicable
Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
Collaborates with customers to determine shipping method
Experience / Qualifications
A university degree and 2-4 years of experience (i.e. Bachelors degree) or a graduate degree and 0-2 years of experience (i.e. Masters degree)
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact email@example.com
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/diversity) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.