Sensata Technologies, Inc. Customer Service Specialist in Sofia, Bulgaria
Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues.
Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.
Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.
Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders. Communicate with Customers process improvements related to their order and processing patterns.
Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
Participate in meeting monthly line loads and quarterly Net Revenue goals based on Business Unit. Provide critical customer account feedback as it relates to short term line loading.
Work with the Product Development teams on the introduction of new products.
Customers main point of contact - maintain proactive communication, act on customers inquiries in a timely and quality manner, follow-up on delivery, quality or payment issues;
Communicating internally and with the customers to identify alternatives for production and delivery when unable to meet the expected deadlines and negotiate these with the customers to get to a win-win resolution;
Monitor and coordinate with the internal units the progress of the production and shipment process; Proactively follow-up with the customers on a regular base about the progress with their orders;
Validate the available quantities on stock, required time to produce and deliver and agree with the customers the quantities to be produced, shipment methods and delivery times;
Keep track on the shipments status to guarantee timely delivery to the customers; Identify and apply alternative shipment plans in case of delays, considering the times in transit and
Inform in a timely manner the internal units for potential delays in the production and/or delivery;
Maintain the database and prepare reports to summarize the customers’ activities, forecasts, inquires and issues.
Bachelors degree in technical or business related field;
2-3 years Customer Service experience (in a manufacturing environment preferred);
Experience in a fast moving, high growth, global and innovative environment;
Proficiency with MS Office - strong knowledge in working with MS Excel. Experience with ERP planning systems is a plus;
Excellent written and verbal command in English languages (German will be considered as an advantage)
Excellent communication skills for interfacing with customers, managers and business partners
Strong analytical strategic and problem solving skills - ability to analyze, determine root cause and resolve customer issues.
Conflict resolution skills able to handle complaints, settle disputes, and grievances and conflicts through negotiating with customers and internal departments.
Demonstrated ability to accept new ideas, engage in both critical and systemic thinking
Ability to evaluate relevant information to determine compliance with standards.
Strong organization, planning and time management skills to achieve results.
Strong personal and professional ethical values and integrity
Diligent, punctual, very well organized;
Team player able to work in a dynamic multitasking environment under pressure.
Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production leadtime, assess transportation mode and service to be used based on customer coverage
Reviews daily customer demand and validates deviations, also subject to specific customer needs
Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
Executes manual order entry process withing required timeline and accuracy
Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
Participates in timely reviews and investigations of root cause for customer short-payments
Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
Coordinate with customers to determine shipping method
Experience / Qualifications
A university degree and 0-2 years of experience (i.e. Bachelors degree)
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
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