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Sensata Technologies, Inc. Customer Claims Analyst in Sofia, Bulgaria

The Chargeback Analyst is responsible for overseeing the chargeback process, communicating customer deductions, providing necessary analyses, as well as escalating and driving actions to reduce the amount of customer claims. This analyst will interface with other internal departments, depending on the reason code of the claims.

General Responsibilities

  • Verify the assigned reason codes based on customer documentation and distribute incoming chargebacks to the correct Verification Experts

  • Develop track and tracing reporting for performance and escalation purposes

  • Actively support Account Receivable to get missing chargeback data complete at either customers, internal database systems or at other departments

  • Coordinate the chargeback work in process with the other stakeholders in the verification flow to ensure fast resolution

  • Drive for cycle time improvements and support actions that minimize/eliminate new deductions at customers

  • Support software and process improvements in order to get verification cycle time within the goals outlined per reason code as set by management

  • Develop resolutions to problems of limited scope according company's processes and procedures

  • Provide financial analysis on monthly basis for open and closed chargebacks

  • Responsible for the update of chargeback procedure

  • Organize internal meetings to track the progress and provide support if needed

  • Perform internal trainings for the chargeback process for other teams as required

  • Lead escalation meetings

  • Support integrations of new companies

  • Develop metrics around chargebacks

  • Work on standardization of the process and global alignment

  • Work on developing escalation process based on reason codes

  • Develop standardized reporting

Experience / Qualifications

  • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

  • Strong communication skills; oral, written and presentation

  • Strong organization, planning and time management skills to achieve results

  • Strong personal and professional ethical values and integrity

  • Holds self-accountable to achieving goals and standards

  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

  • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

  • As OneSensata, we are working together to make things work together

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