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Sensata Technologies, Inc. Benefit Admin Specialist in Sofia, Bulgaria

The HR Benefits Specialist is part of HR Services team, that provides high level Benefit administration support and excellent service to Sensata entities in Europe. The HR Benefits Specialist takes part in improvement projects and is influencing the content of his/her own job to increase of the value of the services provided. Works closely with HRBP's and COE’s.

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RESPONSIBILITIES

Leadership/Team management

  • Leads his/her own job, taking responsibility and final accountability of the HR Benefits Services for Europe;

  • Lead the communication to all the stakeholders of HR Benefits processes in scope to ensure the smooth delivery of the Service, closure of the open issues and improvement implementation.

  • Supports the strategy and priorities of the company, including driving the implementation of Shared Services Model in HR.

Day-to-day operation s/direct responsibilities:

  • Responsible for the day-to-day operations of Benefit Administration for Europe

  • First point of contact for employee for benefit related questions. Work with COE to get guidance on complicated cases. Escalate issues to COE;

  • Responsible for on time delivery of Benefits related administrative tasks e.g. keeping Benefits systems up-to-date, creating reports and analyses, making sure documents are signed;

  • Monitor that benefits are administered according to the policies, agreements and employment contracts and reporting on current benefit usage to COE;

  • Responsible for creation of purchase orders in our Oracle system and follow-up;

  • Participates in the development of Shared Services concept in the region within the function of HR;

  • Participates in the respective local/regional/global projects according to the company priorities, especially related to the usage of Workday and/or other HR and Benefits systems;

  • Ensuring all services are successfully delivered according to the service levels; Introduces the appropriate Key performance indicators and ensures their tracking, analysis and conclusions for improvement.

  • Maintains up to date process descriptions, introduces and implements process improvements by using process improvement tools (e.g. Six Sigma/Lean)

  • Participates in process improvement projects; can lead small projects regarding improvements of specific process steps under the incumbents’ accountability

Customer and service management

  • Respond to customer inquiries in a professional, respectful and timely manner, escalate to Tier 2 if the inquiry cannot be solved within the scope of competencies, still responsible that the solution is communicated to the customer;

  • Ensure the solution of open issues with customers (employees and managers);

  • Keeps the high service levels, tracks the performance according to Key Performance Indicators;

REQUIREMENTS

  • Bachelor’s degree or above, majoring in HR/Finance/Business or other equivalent ones.

  • Above 2 years of working experience in the support functions in the international companies preferably with Shared Services concept implemented.

  • Knowledge and understanding of labor legislations.

  • Strong conceptual and analytical thinking ability.

  • Knowledge and understanding of HR Systems, e.g., SAP/Workday/PeopleSoft is preferred.

  • Highly motivated, customer focused, well organized and attention to detail.

  • Problem solver with a positive attitude and ability to make appropriate decisions. Maintain focus and follow through on issues until resolved.

  • Strong team player, able to work in an international environment across countries; awareness of cultural differences.

  • Willing to take challenges; strong desire for continuous improvement in working flow and procedures optimization.

  • Strong sense of business ethics including the ability to appropriately handle confidential information.

  • Good English language ability in reading, writing and speaking.

-

RESPONSIBILITIES

Leadership/Team management

  • Leads his/her own job, taking responsibility and final accountability of the HR Benefits Services for Europe;

  • Lead the communication to all the stakeholders of HR Benefits processes in scope to ensure the smooth delivery of the Service, closure of the open issues and improvement implementation.

  • Supports the strategy and priorities of the company, including driving the implementation of Shared Services Model in HR.

Day-to-day operations/direct responsibilities:

  • Responsible for the day-to-day operations of Benefit Administration for Europe

  • First point of contact for employee for benefit related questions. Work with COE to get guidance on complicated cases. Escalate issues to COE;

  • Responsible for on time delivery of Benefits related administrative tasks e.g. keeping Benefits systems up-to-date, creating reports and analyses, making sure documents are signed;

  • Monitor that benefits are administered according to the policies, agreements and employment contracts and reporting on current benefit usage to COE;

  • Responsible for creation of purchase orders in our Oracle system and follow-up;

  • Participates in the development of Shared Services concept in the region within the function of HR;

  • Participates in the respective local/regional/global projects according to the company priorities, especially related to the usage of Workday and/or other HR and Benefits systems;

  • Ensuring all services are successfully delivered according to the service levels; Introduces the appropriate Key performance indicators and ensures their tracking, analysis and conclusions for improvement.

  • Maintains up to date process descriptions, introduces and implements process improvements by using process improvement tools (e.g. Six Sigma/Lean)

  • Participates in process improvement projects; can lead small projects regarding improvements of specific process steps under the incumbents’ accountability

Customer and service management

  • Respond to customer inquiries in a professional, respectful and timely manner, escalate to Tier 2 if the inquiry cannot be solved within the scope of competencies, still responsible that the solution is communicated to the customer;

  • Ensure the solution of open issues with customers (employees and managers);

  • Keeps the high service levels, tracks the performance according to Key Performance Indicators;

REQUIREMENTS

  • Bachelor’s degree or above, majoring in HR/Finance/Business or other equivalent ones.

  • Above 2 years of working experience in the support functions in the international companies preferably with Shared Services concept implemented.

  • Knowledge and understanding of labor legislations.

  • Strong conceptual and analytical thinking ability.

  • Knowledge and understanding of HR Systems, e.g., SAP/Workday/PeopleSoft is preferred.

  • Highly motivated, customer focused, well organized and attention to detail.

  • Problem solver with a positive attitude and ability to make appropriate decisions. Maintain focus and follow through on issues until resolved.

  • Strong team player, able to work in an international environment across countries; awareness of cultural differences.

  • Willing to take challenges; strong desire for continuous improvement in working flow and procedures optimization.

  • Strong sense of business ethics including the ability to appropriately handle confidential information.

  • Good English language ability in reading, writing and speaking.

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

  • As OneSensata, we are working together to make things work together

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus at https://www.sensata.com/about#future

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

  • Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

  • View The EEO is the Law poster at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

  • If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging at https://www.sensata.com/diversity and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

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