Sensata Technologies Jobs

Job Posting End Date:

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The IT Production Support Specialist is responsible for maintaining, updating, and performing research on available and provided technology for internal company personnel. They will perform manual updates on any distributed technology, provide any recommended changes to the company and provide timely reports on data analysis.

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General Responsibilities

• Completes with other IT personnel on necessary troublechooting on all internally used software

• Performs routine maintenance on all equipment (computers, phones, etc.)

• Leads research projects and presents findings regarding recommendations for the best software / tech to use in the company

• Communicates companywide information about any maintenance or updates

• Responsible for basic training of necessary personnel to ensure employees will use the applicable software / equipment effectively

• Available for support via phone, in person meeting, chat or online ticketing system

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest

• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis

• Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind

• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe

• Teamwork - Ability to work with others and work synergistically with fellow team-members

• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements

• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions

• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives

• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict

• Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision

• Resilience - Ability to work under pressure and prioritize

• Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively

• Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results

• Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics

• Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process

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Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

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