Job Information
Sensata Technologies, Inc. Global Applications Support Manager in Pune, India
The Global Applications Support Manager role is responsible for managing, organizing and continuously improving the Application Engineering team’s support towards customers. They gather customer requirements for new business opportunities, translate them to a product proposition, liaise with R&D in case special development is needed and manage the execution of new business projects with colleagues from other department and our factories in other locations.
General Responsibilities
Manage a team of application engineers and technical support engineers
Handles our business processes to enhance winning new business opportunities by ensuring optimum technical support towards our customers and flawless execution of our new business opportunity projects
Pro-active attitude for continuously improving performance and drive for results; customer focus and can-do mentality
Handles the gathering of information and building knowledge of applications and translate this in innovative product solutions
Experience / Qualifications
A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
Ability to lead, coach, and develop team members
Holds self and others accountable to achieving goals and standards
Ability to work in a fast-paced environment to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Ownership of Incident, Request, Problem, Escalation processes, and SOPs/Knowledge Management to ensure high performance, accurate reporting, and implement service improvement activities.
Take charge of major incidents, coordinate with resolving parties, communicate effectively with stakeholders, and conduct post-incident reviews.
Oversee relationships with third-party vendors and service providers, ensuring SLA compliance and contractual obligations.
Set and negotiate SLAs for service delivery, actively managing adherence.
Drive excellence, monitor SLAs, and enhance commitment to superior global service delivery, while ensuring strict adherence to established systems and procedures.
Collaborate with the ServiceNow Team to enhance tool capabilities.
Champion Service and Support in projects, gaining a deep understanding of projects affecting the service area.
Undertake any reasonable tasks within your capabilities.
Recruit, train, and mentor the team for ongoing priorities and performance.
Cultivate a culture of continuous improvement within the Global Applications team.
Expert knowledge of ITIL disciplines with an ITIL Foundation Certification.
10+ years of experience leading Application Support Teams with a strong understanding of technical aspects.
Expertise in overseeing relationships with third-party vendors and service providers, ensuring SLA adherence.
Excellent communication and interpersonal skills for effective collaboration.
Proficient in developing and maintaining metrics, adept at creating impactful dashboards.
Analytical skills to analyze key performance indicators for continual service improvement.
Availability to work outside traditional hours when required.
Smarter Together
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
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If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com
Diversity Statement
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf