Sensata Technologies, Inc. Customer Service Rep in Pune, India
Primary responsibilities will be to interact with external customers providing information, support and problem resolution to inquiries and order management. The Customer Service organization is responsible for management and communication to customers as it relates to order management.
Additionally, this position works with other departments to drive process improvements as it relates to material planning, consignment, safety stock, Electronic Data Interchange (EDI) and other contractual strategic requirements which enhance the overall customer experience. Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction.
Ideal candidate will be someone with a track record of high performance, who has a “Customer First” mindset and is skilled at using interpersonal skills to negotiate, influence and resolve internal and external customer needs. They should be comfortable working within teams, have strong business acumen, and has proven success in supporting order management.
Primary responsibilities include:
Registering new customer account information, credit references, and other accounting related information to assist Accounting with set up of new accounts.
Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction.
Initial customer contact/Sensata liaison for Quality related issues to ensure assignment of CARE/RMA and final disposition with complete follow up to ensure customer satisfaction to resolution.
Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues.
Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.
Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.
Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders. Communicate with Customers process improvements related to their order and processing patterns.
Assist the Order Fulfillment team with On Time Delivery Metrics and resolutions implementation.
Participate in meeting monthly line loads and quarterly Net Revenue goals based on Business Unit. Provide critical customer account feedback as it relates to short term line loading.
Work with the Product Development teams on the introduction of new products.
* Job Requirements (Minimum: Required Skills and Competencies, Education Level / Major Required, Years of Experience, Certifications / Licenses, etc…)
Bachelors degree in Business related field and/or equivalent 2-3 years Customer Service experience in a manufacturing environment preferred
Experience in a fast moving, high growth, global and innovative environment.
Proficiency with MS Office.
Experience with Order Entry and ERP planning systems (Oracle knowledge a plus).
Excellent written and verbal communication skills.
* Additional Details (% of travel required / domestic and/or international, computer language skills, necessary soft skills, etc…)
Skills & Competencies
Excellent interpersonal skills and understanding of customer needs.
Ability to persuade and communicate through strong written and verbal communication skills.
Excellent communication skills for interfacing with customers, managers and business partners
Strong analytical strategic and problem solving skills.
Flexibility in other assignments and able to multi-task.
Conflict resolution skills Able to handle complaints, settle disputes, and grievances and conflicts through negotiating with customers and internal departments.
Ability to analyze, determine root cause and resolve customer issues.
Demonstrated ability to accept new ideas, engage in both critical and systemic thinking
Ability to evaluate relevant information to determine compliance with standards.
Strong organization, planning and time management skills to achieve results.
Strong personal and professional ethical values and integrity
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact firstname.lastname@example.org .
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus at https://www.sensata.com/about#future
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
Note to applicants for positions in the United States:
- Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.View The EEO is the Law poster at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact email@example.com .