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Sensata Technologies, Inc. Technical Support Engineer in Minneapolis, Minnesota

Job Posting End Date:

2022-07-27-07:00

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The Sensata Insights business unit creates hardware and software for connected vehicles of all types. Our systems start at the sensor layer and go all the way to the cloud. This position will support all Sensata Insights devices/services, but primarily supports our Edina MN team that is focused on the refrigerated transportation market space. We currently have products on the largest refrigerated container shipping company in the world. The technical support engineer handles service issues for IoT systems that comprise end-point devices, web applications, and data services.

The Technical Support Engineer (TSE) is responsible for providing 2nd and 3rd Tier support of our telematic devices and services to our distributors. They attempt to replicate customer issues on test devices to identify potential bugs or misconfigurations. The TSE updates and creates knowledge base articles based on the solutions found during troubleshooting. A successful TSE understands customer use cases and establishes and maintains professional communications with our customers and development teams as issues are resolved.

This is a great opportunity for someone who is already working at a Tech Support desk and would prefer to work within an online ticket system.

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General Responsibilities:

  • Provides beginning-to-end customer support via online service desk (Jira)

  • Collects all necessary troubleshooting information from customers

  • Maintains an up-to-date service issue queue

  • Writes Knowledge Base articlesIdentifies errors in products, configurations, or documentation, and works with the appropriate team to resolve issues

Requirements and Q ualifications :

  • Associate degree in a Technology or Computer-Science related position or equivalent work experience

  • Self-motivated problem solver

  • Capable of working independently

  • Previous experience with customer service/support (2 years)

  • Excellent customer service skills

  • Excellent written communication skills

  • Familiarity with basic programming (Embedded C and Python preferred)

  • Previous experience in troubleshooting and problem-solving

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Preferred Qualifications:

  • Familiarity with Atlassian products (Jira, Confluence)

  • Hobbiesor projects in Embedded Electronics (Raspberry Pi, Arduino, etc.)

  • Knowledge of Cellular or GPS Communications

  • Knowledge or experience in Vehicle Telematics

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

  • As OneSensata, we are working together to make things work together

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