Job Information
Sensata Technologies, Inc. Support Specialist in Kaunas, Lithuania
The Customer Service Support Specialist will be part of the client support team. This individual mainly will be dealing with technicians, partners and clients and will organize workflow. This role will not only oversee the organization and scheduling of services but will also be deeply involved in the technical aspects of AUTO and IOT tracking devices.
General Responsibilities
Workflow Coordination: Effectively organize and schedule jobs for technicians and partners with clients, ensuring an efficient and seamless operation.
Technical Support: Utilize your good technical knowledge of AUTO and IOT tracking devices to provide support, to solve client issues.
Client Communication: Serve as a primary point of contact for client support, addressing queries and concerns through phone and email communications.
Continuous Learning: Constantly deepen your understanding of GPS tracking platforms' functionality to remain competitive and meet daily customer needs.
Problem-Solving: Demonstrate strong problem-solving skills by working independently and with team members to resolve client issues.
Requirements for the candidate
Experience: Proven track record in customer support, with direct experience in the technical aspects of AUTO and IOT tracking devices preferred.
Education: Bachelor's degree in Engineering, Management, or Telecommunications.
Communication Skills: Verbal and written Lithuanian, English communication skills, including fluent telephone communication skills. Knowledge of Russian would be an advantage.
Technical Aptitude: A strong interest in technology with a quick ability to learn new systems and adapt to technological advancements.
Soft Skills: High motivation to work, coupled with a quick learning capability and an open, proactive mindset. Must have the ability to absorb information rapidly and adapt to changing situations.
Teamwork: Demonstrated ability to work well within a team, contributing to a collaborative work environment.
We offering a salary of up to 18,000 (gross) for this role.
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
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We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf