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Sensata Technologies, Inc. Customer Service Manager in Changzhou, China

The Customer Service Manager is responsible for managing up to 8 direct reports and a team of up to 30 people within a specific Business unit and/ or a multi-site scope.

The CS Manager has decision-making responsibility related but not limited to:

  • Recruitment and performance management

  • Motivating and influencing the team

  • Assessment of development needs, skill gap assessment, execution of development plans and succession planning

  • Coaching and development of team to ensure operational excellence and performance to KPIs

  • Workload review and allocation assessment, resource distribution overview and scheduling

  • Defining productivity improvement activities

  • Expedite freight approvals in constrained supply situations

The CS Manager collaborates actively with other Business Unit Managers and functional leaders regionally and globally and provides input in defining strategy related to CS processes and procedures.

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  • Drive performance and improvement to KPIs for respective BU (OTD review, key customer scorecard review, actuals review with the Business team and cross-functional teams, NR optimization activities)

  • Owns the team’s performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving related to own team

  • Provides immediate supervision to their team, assigning individual tasks related to key customer interaction, supply coverage status, NR fill and inventory status, etc. and following up on progress regularly

  • Regularly assesses customer allocation and workload within the team and works with Supervisors on balancing resources within the team

  • Responsible for aligning working schedules and securing sufficient back-up within the team to cover business requirements

  • Holds regular individual meetings to address performance, provide coaching and discuss development and succession plans.

  • Recommends horizontal rotation within the BU/ regional team team as part of the PF development and succession planning.

  • Organizes regular team meetings to keep the team informed and align priorities Collaborates with other CS managers, supervisors across the global CS organization to leverage on resources, gain know-how/ best practices, etc.

  • Lead regular delivery overview with BU leadership in the specific region; present CS metrics and OGPM results to the Business team

  • Coordinate with Business team activities that drive objectives to reach customer satisfaction; represent CS during S&OP meetings Creates standard work documentation and initiate process standardization within regional CS team.

  • Works with other functions to improve CS tools to drive productivity and higher efficiency. 12.Encourages environment of innovation; open-to-ideas mindset

  • Operate within Sensata’s core values: integrity, passion, flexibility, one Sensata, excellence

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  • Bachelor’s degree in Business Administration, Economics, Logistics, Supply Chain, Engineering etc.

  • 2-5 years of experience leading a team in Customer service/ Supply chain/ Logistics or in a similar industry

  • Strong interpersonal skills

  • Strong interpersonal skills, ability to influence cross-functional teams

  • Excellent written and verbal communication skills in English, second language is a plus

  • Strong ability to communicate data and recommend conclusions; strong analytical skills

  • Business acumen/ sense, balancing priorities

  • Previous experience with process automation and/ or productivity improvement is preferred

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

  • As OneSensata, we are working together to make things work together

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus at https://www.sensata.com/about#future

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

  • Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.View The EEO is the Law poster at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .
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