Sensata Technologies, Inc. Customer Quality Engineer in Changzhou, China
The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.
Analyze, solve and control production quality problems on time to meet the customer requirements
Coordinate Production Part Approval Process and provide documents to customer
In charge of Measurement System Analysis and Statistical Process Control for key processes
Ensure a smooth and timely launch of new and changed products
Coordinates customer returns and uses Sensata tools to provide frequent status updates to affected customers
Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers
Key participant in project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation
Initiating improvement proposals serving cost of quality, turnaround time and quality of production
May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed
Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up
Establish and follow procedure for control on non-conforming parts in production
Handles all aspects of quality and continuous improvement across various customer groups
Initiate improvement proposals serving cost of quality, turnaround time and quality of production
Assisting clients during audits with the aim to come to a production release
Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements
Facilitate Risk Management process in compliance to appropriate external standards and corporate policies
Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals
Develop a strategy to manage specific customer accounts
Lead customer quality issue resolution
Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements
Perform risk assessments
Set quality goals and improvement plans
Review Control Plans and improve as needed
Develop a customer satisfaction plan
Work with Production sites to drive manufacturing improvements
Analyze data to identify concerns and respond to customers
Experience / Qualifications
A university degree and 2-4 years of experience (i.e. Bachelors degree) or a graduate degree and 0-2 years of experience (i.e. Masters degree)
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
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