Sensata Technologies, Inc. Operator Customer support in Burgas, Bulgaria
Job Posting End Date:
Your day at SmartWitness part of the Sensata Technologies Group:
Answers incoming customer calls regarding product problems, service questions and general concerns.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with every caller.
Update customer and ticket information in the customer service database during and after each call.
Impact the company’s bottom line by solving everyday troubles and increasing the loyalty and good reputation of SmartWitness.
Handle complaints, provide appropriate solutions and alternatives as soon as possible and follow up to ensure resolution and client satisfaction.
Report recurring problems and help engineering and dev teams to solve them.
What we’re looking for:
Fluent in English language speaking, writing, reading and listening (US or UK).
Basic computer skills and technical knowledge. IoT knowledge is a plus.
Very good troubleshooting and problem-solving skills.
Excellent communication skills, active listening skills, telephone manner, friendly attitude and desire to help customers over the phone. Eager to solve customers’ problems.
Excellent organizational skills.
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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