Sensata Technologies Jobs

Job Information

Sensata Technologies, Inc. Operator Customer support in Burgas, Bulgaria

Job Posting End Date:

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Your day at SmartWitness part of the Sensata Technologies Group:

  • Answers incoming customer calls regarding product problems, service questions and general concerns.

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with every caller.

  • Update customer and ticket information in the customer service database during and after each call.

  • Impact the company’s bottom line by solving everyday troubles and increasing the loyalty and good reputation of SmartWitness.

  • Handle complaints, provide appropriate solutions and alternatives as soon as possible and follow up to ensure resolution and client satisfaction.

  • Report recurring problems and help engineering and dev teams to solve them.

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What we’re looking for:

  • Fluent in English language speaking, writing, reading and listening (US or UK).

  • Basic computer skills and technical knowledge. IoT knowledge is a plus.

  • Very good troubleshooting and problem-solving skills.

  • Excellent communication skills, active listening skills, telephone manner, friendly attitude and desire to help customers over the phone. Eager to solve customers’ problems.

  • Excellent organizational skills.

  • Team players.

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

  • As OneSensata, we are working together to make things work together

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