Sensata Technologies Jobs

Job Information

Sensata Technologies, Inc. Computer Operations Specialist in Bloomington, Minnesota

Job Posting End Date:

--

The Computer Operations Specialist is responsible for working on the lifecycle of large and complex projects, and collaborating with the user in order to achieve success, through a track record of professionalism and excellence in all aspects of the experience.

-

General Responsibilities

  • Performs routine tasks, that are commonly associated with operating a computer in accordance with detailed instructions

  • Leads the coordination of bringing on-site desktop support to business for help with PC Hardware/software needs

  • Develops and communicates technical, systems and application standards and ensures compliance with existing standards

  • Maintains systems documentation for testing and validation

  • Performs post-implementation support, identifying root cause with strategic solutions to problems

  • Works with vendors to analyze and troubleshoot solutions

  • Identify new solutions and services for the desktop support team that align with business objectives

  • Trains fellow desktop administrators in organizational processes

Experience / Qualifications

  • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

  • Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest

  • Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis

  • Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind

  • Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe

  • Teamwork - Ability to work with others and work synergistically with fellow team-members

  • Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements

  • Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions

  • Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives

  • Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict

  • Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision

  • Resilience - Ability to work under pressure and prioritize

  • Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively

  • Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results

  • Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics

  • Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process

-

  • Participate in integration design and deployment of Sensata IT systems and practices in newly acquired companies in the US region

  • Provide tier 3 level support for client services including PC operating systems, software applications and IT systems and supporting manufacture environments

  • Provide tier 2 level support for servers, telephone systems, network equipment, and printers

  • Continuously evaluate IT incident management process, contribute to process improvement initiatives, risk analysis and remediation planning

  • Continuously evaluate Service Management tools to ensure that they are configured to meet the requirements of defined process and procedure

  • Contribute to projects by helping define success criteria and teaming with involved parties throughout project life cycle

  • Participate in the creation and maintenance of IT support documentation

Job Requirements

  • Comprehensive knowledge in analytical methods and practices as well as ability to conduct analyses of problems and/or issues affecting the network and recommend approaches and procedures in resolution of multifaceted IT problems

  • Strong comprehension and understanding of business needs as well as service and technical implications

  • Experience supporting multiple local and remote sites

  • Understanding of IP/ Ethernet/ WAN based Networks

  • Knowledge of best practices pertaining to Service Provider/ Enterprise LAN/ WAN designs networking background

  • Broad line of Cisco network devices including different models of switches, routers, firewalls, VPN, Wi-Fi, ACS and VoIP solutions.

  • Understanding of Windows DNS, knowledge of different DNS record types and ability to identify and implement Microsoft best practices as they relate to global AD deployment.

  • Experience using Powershell, Bash, or Python for automating frequent tasks

  • A strong working knowledge of Microsoft Windows Active Directory administration and architecture design. Must be proficient in AD and be able to diagnose issues using tools

  • Excellent relationship management skills; strong customer service orientation

  • Highly organized with strong attention to detail

  • Ability to manage multiple tasks and projects in a high-volume work driven environment

  • Must be a quick learner, and largely self-sufficient with minimal oversight

Additional Job Description

  • Bachelor’s degree in Information Technology

  • At least 8 years related tier 3 support experience

  • At least 3 years in a corporate environment and/or consulting organization

  • At least 3 years supporting remote locations

  • Available for to up to 25% travel within the US

-

Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

  • As OneSensata, we are working together to make things work together

Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy)

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

DirectEmployers