Sensata Technologies, Inc. Aftermarket Sales Support Representative in Bergkirchen, Germany
The Sales Sales Representative (SSR) is responsible for providing internal sales and customer service support for Sensata’s Vehicle Management Solutions (VMS) aftermarket division. The Sales Support Representative will assist the Sales team with daily activities and build strong relationships with customers to support channel growth. This role may be asked to support select customer meetings/events with some travel required.
Work under the guidance of the Global Head of Sales and directly with the VMS Sales team to ensure proper service levels are maintained, special projects are executed and provide account maintenance to promote VMS sales growth
Liaison between Sales, Product Management, Operations, Customer Service, Logistics, Marketing and internal Sensata personnel to ensure customer satisfaction and channel support
Assist sales team with lead generation & prospecting- Primary for qualifying Salesforce leads and dispositioning leads post qualification as well as Salesforce data governance/accuracy (Accounts, Opportunities, Quote & Contracts)
Manage new customer onboarding: Obtain required documents (NDA, contract, supply agreement, credit application, T&C’s) and work with Sensata’s credit review team to establish new accounts including Oracle/EDI setup
Create and maintain shared digital assets/files via SharePoint, including, but not limited to, customer database with account details, NDA’s, contracts/supply agreements, quotations, etc. and resources for sales team sales presentations, bulletins, etc.
Provide weekly/monthly reports to the VMS Sales team: monthly turnover reports for customers (as requested), weekly open PO reports/shipment logs, sales analysis (YOY, cross reference, sales rank), and assist with developing quarterly business reviews
Monitor sales performance through sales tracking tools and report progress to sales team
Organize sample shipments (creating shipping requisition forms), and liaising with Customer Service, Product Management, Operations and Logistics to ensure stock/inventory levels and lead times
Assist with tracking and monitoring orders and work closely with Customer Service on order management/troubleshooting
Collaborate with Marketing, Product Management and Global Head of Sales to create marketing materials (product launches, catalogs, flyers, bulletins, technical updates)
Keep Sales team up to date with new product launches and organize training with Product Management
Work closely with the Global Head of Sales to evaluate business conditions, market analysis, and sales trends/strategy
Assist VMS Sales team by resolving issues including product application queries, delivery/billing issues, pricing/product queries and marketing materials
Resolve concerns by understanding the problem, analyzing the situation and assist in escalating and/or resolve the issue
Market research- Gather and organize information on competitors
Lead forecasting call and work with Sales team to provide accurate monthly forecasts by part number and keep track of Forecast vs Actual sales and alerting major variances
Support order management calls and report risks to Sales team
Work with Trade Compliance and Logistics to ensure COOs and LTSDs are provided promptly
Work with Quality Team to fill supplier questionnaires and provide latest quality certificates
Coordinate projects that contribute to increased customer experience: new packaging for lower MOQs, moving inventory from one inventory organization to another, etc.
Identify where improvement is needed within cross-functional support and make suggestions for improvements
Complete required paperwork and reports due on a weekly/monthly basis, update project tracker and follow-up on progress
Experience / Qualifications
A university degree in Business Administration or similar degree and 2-4 years of experience (i.e. Bachelors degree) or a graduate degree and 0-2 years of experience (i.e. Masters degree) with a minimum 3 years sales support experience, (Automotive Aftermarket experience is a plus) In-depth understanding of sales principles and customer service practices as well as ability to collaborate with internal and external customers
Strong communication skills; oral, written and presentation (English must, German Native) and dedication to customer satisfaction
Strong organization, planning and time management skills to achieve results
Ability to interpret sales metrics and to pay strong attention to detail
Holds self-accountable to achieving goals and standards
Proficient in MS programs (Outlook, Word, PowerPoint, and Excel), Oracle and Salesforce experience is a plus in order to manage large excel database and extract specific content using Pivot techniques
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
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