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Sensata Technologies, Inc. Warranty Manager Auto North America in Attleboro, Massachusetts

Sensata’s North America Automotive business seeks a Warranty Manager to improve Sensata’s warranty performance and minimize the financial impact of customer warranty claims to Sensata’s P&L. This person will manage a small team of Warranty Analysts supporting these goals.

Key aspects of this Role

  • Forecast, track, manage, and minimize warranty claims to protect business performance. Act as the “project manager” for significant claims. This includes interfacing with internal and external parties, including direct negotiations with customers to achieve Sensata business objectives.

  • Act as a subject matter expert (SME) for the warranty processes of the largest North American automotive customers; capable navigating these processes to Sensata’s benefit.

  • Act as a strong leader to the Warranty Analyst team by providing guidance, feedback, and coaching.

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General Responsibilities

  • Develop solutions to complex customer warranty contracts and/or claims to negotiate the best financial outcome for Sensata while maintaining customer r elationships.

  • Continuously adjust the warranty and claim process to anticipate changing and increasing customer warranty requirements.

  • Review and negotiate warranty contracts for new and existing customers.

  • Establish Supplier Warranty Recovery Process and Organization for Spills.

  • Keep General Manager informed of results, risks, and opportunities.

  • Responsible for the sharing and implementation of best practices across all business units.

The successful candidate:

  • Is comfortable working in both details and “the big picture”.

  • Has strong negotiation skills to manage responses to customer claims effectively and maintain strong customer relationships.

  • Is persistent, creative, and committed to achieving beneficial outcomes for Sensata during difficult warranty claim negotiations.

Experience / Qualifications

  • Engineering degree and 5-10 years of experience

  • Minimum of 3 years of experience in quality and/or warranty, and good knowledge of Quality Systems (ISO 9000 / TS16949 / VDA 6.3 / AIAG APQP)

  • Experienced with AIAG: APQP, FMEA, MSA, PPAP and SPC.

  • Strong financial acumen in relation to claim management and financial reserves management

  • Strong problem-solving skills (8D / 5Why / Fishbone)

  • Holds self and others accountable to achieving goals and standards

  • Ability to work in a fast-paced environment to handle multiple competing tasks and demands

  • Strong English communication skills; oral, written and presentation

  • Strong organization, planning and time management skills to achieve results

  • Strong personal and professional ethical values and integrity

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

  • As OneSensata, we are working together to make things work together

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com

Note to applicants for positions in the United States:

  • Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

  • View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

  • Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/diversity) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

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