Sensata Technologies, Inc. Customer Service Representative in Attleboro, Massachusetts
Job Description Summary
Sensata is currently seeking a Senior Customer Service Representative to join our growing team of Aerospace professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining positive relations through all points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a timely manner.
Advises customers regarding quantities on stock, required time to produce and deliver. Reviews customer requests related to production leadtime, assess transportation mode and service to be used based on customer coverage
Reviews daily customer demand and validates deviations, also subject to specific customer needs
Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processes well as sending a proactive external notification to customers on supply risk minimum one week prior to the customer order schedule date
Leads internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs
Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
Leads accounts for customers on consignment / delivery more where responsibility is to maintain supply and replenishment of inventory levels as per contractual agreement
Leads the execution of manual order entry process within required timeline and accuracy
Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
Identifies pull-in opportunities based on specific customer logistics / flexibility agreements
Communicate to customers first / last shipments from phase in / phase out material
Advises on results from timely reviews and investigations of root cause for customer short payments
Approve / reject chargebacks and submits respective debit / credit memos, when applicable"
Introduce fresh ideas and creative solutions to stimulate discussion and thinking in both internal and external situations
Create new, or improves methods /techniques/ processes across job areas
Advise, interprets, and influences on complex issues, both internally and externally
A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel). Experience with Oracle or JDE based products is a plus
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
Strong communication skills; oral, written and presentation
Strong organization, planning, and time management skills to achieve results
Holds self-accountable to achieving goals and standards
Strong interpersonal & communication skills to work effectively with all levels of the organization including suppliers and/or external customers
Able to work independently
Able to produce creation solutions and advise on internal and external situations
Process Improvement experience
This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact firstname.lastname@example.org
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf