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Sensata Technologies, Inc. Account Specialist in Attleboro, Massachusetts

The Account Specialist role will provide support for the heavy-vehicle and off road key accounts and managing the tiers that support those customers on designated programs. The role will enable excellence and consistency in overall customer support and responsiveness.

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Work Performance:

  • Act as primary point of contact for accounts not managed by SAMs and tier accounts that support key accounts (“assigned tiers”); manage pricing, delivery and payment terms; provide first level application support, quotes, and problem resolution related to these assigned tiers.

  • Develops strong and effective internal and external relationships.

  • Assist in the research of assigned tier application needs and development of solutions that align with the key account.

  • Development and submittal of customer quotations for assigned tiers following defined process.

  • Communicates directly with customers on assigned responsibilities and tasks.

  • Lead the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items.

  • Builds a pipeline of opportunities tracked in our CRM tool that result from business development at account base.

  • Manage the implementation of commercial related terms per contractual agreements and obligations with key accounts and tiers that service those accounts.

  • Supports the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies.

  • Acts as a customer advocate by being a liaison between customer and various departments within the organization, and investigating and resolving customer concerns.

  • Use of CRM, Oracle, and Agile system tools to provide support to the sales team, customers and other key stakeholders in the organization.

  • Limited business travel required.

Supervisor:

  • Position reports to Sales Manager

Skills and Characteristics:

  • The ideal candidate for this position will be a person with a business or technical background and a strong desire to service the customer.

  • Excellent oral and written communication skills.

  • Excellent analytical skills.

  • Ability to develop and maintain positive working relationships with external and internal customers.

  • Results Orientation evidenced by having delivered outstanding performance, with results measured with clear metrics.

  • Clear focus on sales and service delivery and exceeding customer expectations.

  • Works independently as a self-starter, successful at prioritizing and staying focused on task.

  • High-energy individual who brings passion to the sales and customer support functions. He/she should have a strong drive to engage team members. Furthermore, he/she should be able to communicate with enthusiasm and confidence to others.

  • Successful individual will be an achiever with a heightened sense of urgency to get things done. He/she has a can-do attitude and is a driver to reach ambitious targets.

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

  • As OneSensata, we are working together to make things work together

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.

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We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus at https://www.sensata.com/about#future

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

  • Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.View The EEO is the Law poster at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .
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