Sensata Technologies, Inc. Customer Service Specialist in Aguascalientes, Mexico
Customer Service is responsible for customer delivery, inventory and overall customer satisfaction for businesses. This is a highly visible position within Sensata both regionally and globally and is vital to our ‘Customer First’ initiative that will help drive continued growth. Success will be measured by the ability to drive to desired results in customer satisfaction, forecast accuracy and inventory.
Understand and align with the general regulation of customer service (customer registration/lead time/payment term/MOQ, etc).
Receive PO from the customers; clarify with sales and input PO into Oracle system.
Release sales acknowledgment, inform customer the shipping date and payment term and prevent overdue at customer side.
Arrange goods return if any quality issue occurs but cannot be solved at customer side.
Work together with sales to solve any delivery issue in case of customer requirement cannot be fulfilled.
Send out sample order form according to the request from marketing/sales or engineer and get back the samples on time.
Weekly NR report release. Monthly NBO update.
Update loading forecast by quarter or immediately if needed.
Export control under Sensata regulation.
Monitor Customer Consignments.
Monitor Backlog Development.
Monitor Not On Time Deliveries.
Monitor Delinquency towards Customers.
Bachelor’s degree or above.
At least 1 year of related working experience.
Familiar with import and export procedures; be able to solve issues related to Custom clearance.
Oracle/ERP maintenance and good Office operating skill.
Experience in supply chain management.
Time management skill.
Strong interpersonal communication skills with internal and external parties. Good negotiation skills.
Good English/other foreign language ability in reading, writing and speaking.
Good analytical and presentation skills.
Driving and achieving results.
Ability to work under pressure.
Decision making skills, undertaking preventive and urgent corrective actions.
Skills preferable not mandatory
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
As OneSensata, we are working together to make things work together
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.
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We are ready for the next century.
Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus at https://www.sensata.com/about#future
Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
Note to applicants for positions in the United States:
- Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.View The EEO is the Law poster at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact firstname.lastname@example.org .