Sensata Technologies, Inc. Customer Quality Engineer in Tijuana, Mexico

Support Customer:


  • Coordinate with different departments / areas of DTC preparation and submission of PPAP documentation systems to customers on the date previously set.

  • Direct communication with the customer to ensure the close monitoring of the process until approvals are obtained.

  • Where applicable coordinate and submit deviations and / or interim documentation; therefore obtain approvals.

Returns Plant / Factory / Warranty:

  • Report all returns to management plant / factory / warranty within the first 4 hours after notification of the Customer.

  • If customer complaint is received RMA provide information to the same customer and start MRB process.

  • MRB Continuation of the multidisciplinary team (Production, Industrial, Materials, Manufacturing Engineering, Testing, Failure Analysis, Supplier Quality Engineering and Customer Service).

  • On arrival from and after its analysis, call the multidisciplinary team and start troubleshooting structure (SPS) to identify and determine the root cause permanent corrective actions.

  • Inform the customer the root cause and corrective action resulted from the SPS. When it is determined NTF / Customer damage to ensure credit is given to the plant.

Reviews / Boards with Customer:

  • To review board RMA weekly, Excel spreadsheets containing statistical information and RMA status must be kept updated.

  • Conducting the meeting: setting the agenda, place, time, support, information sharing, document action items, and communication minutes after the meeting.

Quality System:

  • Engineering Changes (ECN):

-Review each ECN for implementation and adaptatation, assessing customer impact and management actions based change request.

  • Internal Audits:

  • Being internal auditor to support the effectiveness of the quality system

  • Team Leader when necessary to reach specific conclusions.

  • Layered Audits:

  • Ensure that audits are executed according to plan.

  • To assess the effectiveness of actions taken.


  • Electrical/Electronic Engineering degree

  • Minimum 3-5 yr. experience

  • Strong Customer management

  • 90% English (Spoken / Written)

  • Proficient in APQP, MSA, SPC

  • Understanding and application of ISO-9001 / TS-16949 standards

  • Lean Manufacturing (Minimum Core Tools - VSM, SW, 5 S's +1)

  • Demonstrated management of Structure Problem Solving Methodologies such as 8D’s and techniques - "Fishbone" 5 whys, "Red X"

  • Analysis and Data Management (be able to understand situations, structured data and management actions)

  • Knowledge in GD & T standards and IPC

  • Self-starter / self-management,

  • Teamwork

  • Strong experience in Automotive Electronic / Electrical Industry (Required: be able to understand the basic functions of the component, skills and behaviors)

  • Use of Vernier, Voltmeter, other electronic measuring devices.

Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees’ skills, talents and work ethic have defined the business and will shape our collective future.

Our Vision is to be:

  • A world leader and early innovator in mission-critical sensors and electrical protection

  • Satisfying the world’s growing need for safety, energy efficiency and a clean environment

  • A partner, employer, and neighbor of choice.

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.

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Sensata Technologies is one of the world's leading suppliers of sensing, electrical protection, control and power management solutions. Sensata's products improve safety, efficiency and comfort for millions of people every day in automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air-conditioning and ventilation, data, telecommunications, recreational vehicle and marine applications.

We are a rapidly growing company with $3 billion in annual revenues, operations and business centers in 13 countries and more than 20,000 employees worldwide, including 900 people in mostly engineering, business development and corporate support roles at our U.S. headquarters in Attleboro, MA.

We pride ourselves on being a leading global company with strong, local decision making and innovative complex products that make a real difference. We have a reputation for unwavering integrity and offer global exposure to world-class talent and significant personal growth and development opportunities.

Note to applicants for positions in the United States:

  • Sensata is an Equal Employment Opportunity (EEO) / Affirmative Action (AA) /Minorities/Females/Protected Veterans/Disabled Employer.

  • Sensata uses E-Verify to confirm the employment eligibility of all newly hired employees.