Sensata Technologies, Inc. Customer Service Specialist with German in Sofia, Bulgaria
Customer Service Specialist with German
Main purpose of the job:
Serve as a first point of contact for the company towards a portfolio of key Sensata customers
Provide exceptional customer service - maintain proactive communication, act on customers enquiries in a timely and quality manner, follow-up on delivery issues, establish a productive relationship with the assigned accounts
Assess customer requirements and utilize Sensata service programs to drive customer satisfaction
Enter customer orders and keep track on the order status - monitor and coordinate with the internal units the progress of the production and shipment process; proactively follow-up with the customers on a regular base about the progress of their orders
Address any gaps in order patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues
Regularly review supplier delivery performance ratings on customer portals and adhere to customer portal management requirements
Prepare and act on reports for monitoring customer order behavior, ensure tracking and monitoring of internal company metrics
Negotiate non-contractual customer requests as it relates to lead-time and expedited freight
Bachelor’s degree in technical or business related field;
2 years Customer Service experience (in a manufacturing environment and B2B communication experience preferred)
Proficiency with MS Office - strong knowledge in working with MS Excel
Experience with ERP planning systems is a plus
Excellent written and verbal command in English and German language
Excellent communication skills for interfacing with customers, managers and business partners
Strong analytical strategic and problem solving skills - ability to analyze, determine root cause and resolve customer issues
Conflict resolution skills able to handle complaints, settle disputes, and grievances and conflicts through negotiating with customers and internal departments
Demonstrated ability to accept new ideas, engage in both critical and systemic thinking
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Diligent, punctual, very well organized
Team player able to work in a dynamic multitasking environment under pressure
Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees’ skills, talents and work ethic have defined the business and will shape our collective future.
Our Vision is to be:
A world leader and early innovator in mission-critical sensors and electrical protection
Satisfying the world’s growing need for safety, energy efficiency and a clean environment
A partner, employer, and neighbor of choice.
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.
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Sensata Technologies is one of the world's leading suppliers of sensing, electrical protection, control and power management solutions. Sensata's products improve safety, efficiency and comfort for millions of people every day in automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air-conditioning and ventilation, data, telecommunications, recreational vehicle and marine applications.
We are a rapidly growing company with $3 billion in annual revenues, operations and business centers in 13 countries and more than 20,000 employees worldwide, including 900 people in mostly engineering, business development and corporate support roles at our U.S. headquarters in Attleboro, MA.
We pride ourselves on being a leading global company with strong, local decision making and innovative complex products that make a real difference. We have a reputation for unwavering integrity and offer global exposure to world-class talent and significant personal growth and development opportunities.
Note to applicants for positions in the United States:
Sensata is an Equal Employment Opportunity (EEO) / Affirmative Action (AA) /Minorities/Females/Protected Veterans/Disabled Employer.
Sensata uses E-Verify to confirm the employment eligibility of all newly hired employees.