Sensata Technologies, Inc. Customer Quality Manager in Hengelo, Netherlands
As a Customer Quality Manager you will lead a team of “Customer Quality Champions” and you will be the Quality Account Manager for our strategic accounts. In this position you will get the opportunity to lead your team and interact with our customers, OEMS in the Automotive Industry. Your team will respond to customer issues with crisp communication and provide strong problem resolution skills. You will interact with others globally while traveling occasionally to customer locations and other Sensata sites.
With the other Regions you will develop, optimize and implement a sustainable strategy to assure customer satisfaction and therefore green scorecards. Also you will have to interact with the central “product families” to establish the right Quality Improvement Plans to assure Sensata will comply with the expected “Zero Defect Strategy”.
What are your tasks and responsibilities?
Developing a strategy to manage specific customer accounts with your team.
Lead the quality network to comply with customer specific requirements and trustful relationship.
Leading customer quality issue resolution; defining broad QIP to assure sustainable quality performance.
Able your team to work with customers to fully satisfy their requirements.
Setting quality goals and improvement plans with your team.
Responsible for warranty analysis and trending analysis.
What is your background?
Minimum Bachelor’s Degree in Engineering (or similar).
Extensive working experience in a high-tech oriented environment like Automotive or Medical Devices as a (Project)manager in Quality Engineering and/or Assurance.
Fluent English is a must, command of the Dutch and or German language is desired.
Able to travel abroad for 10-25% of your time.
Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees’ skills, talents and work ethic have defined the business and will shape our collective future.
Our Vision is to be:
A world leader and early innovator in mission-critical sensors and electrical protection
Satisfying the world’s growing need for safety, energy efficiency and a clean environment
A partner, employer, and neighbor of choice.
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.
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Sensata Technologies is one of the world's leading suppliers of sensing, electrical protection, control and power management solutions. Sensata's products improve safety, efficiency and comfort for millions of people every day in automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air-conditioning and ventilation, data, telecommunications, recreational vehicle and marine applications.
We are a rapidly growing company with $3 billion in annual revenues, operations and business centers in 13 countries and more than 20,000 employees worldwide, including 900 people in mostly engineering, business development and corporate support roles at our U.S. headquarters in Attleboro, MA.
We pride ourselves on being a leading global company with strong, local decision making and innovative complex products that make a real difference. We have a reputation for unwavering integrity and offer global exposure to world-class talent and significant personal growth and development opportunities.
Note to applicants for positions in the United States:
Sensata is an Equal Employment Opportunity (EEO) / Affirmative Action (AA) /Minorities/Females/Protected Veterans/Disabled Employer.
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