Sensata Technologies, Inc. Technical Sales Manager in Attleboro, Massachusetts
The Technical Sales Manager position is the company’s internal sales logistics coordinator responsible for supporting all sales activities internally in the assigned location to support Regional & Key Account Sales Managers, Sales Representatives and Channel personnel. The TSM facilitates overall business growth through the coordination of activities with outside sales personnel, including; price management support, lead pre-qualification, quote follow-up, backlog reviews, customer relations initiatives, participation in business reviews, engineering coordination, CRM management & ownership, and any other task directly related to supporting the field sales team and ensuring a high level of customer satisfaction.
The Technical Sales Manager (TSM) position is the company’s internal sales logistics coordinator responsible for supporting all sales activities internally in the assigned location to support Regional & Key Account Sales Managers, Sales Representatives and Channel personnel. The TSM facilitates overall business growth through the coordination of activities with outside sales personnel, including; price management support, lead pre-qualification, quote follow-up, backlog reviews, customer relations initiatives, participation in business reviews, engineering coordination, CRM management & ownership, and any other task directly related to supporting the field sales team and ensuring a high level of customer satisfaction.
Support and assist in the development of the overall sales process for assigned business products to drive growth and promote commercial excellence
Working within established levels of authority, negotiate and execute competitive price quotations for customer accounts, either directly or in coordination with field sales personnel depending on the specific case
Directly manage sales leads, including pre-qualification, ensuring timely follow-up either directly or by sales personnel, and ensure CRM for assigned products are up-to date in coordination with the field sales staff
Support development of territory sales plans with in-depth focus on each customer and their commercial activities in close cooperation with field Sales Managers and Product Managers
Manage the major OEMs, work with the sales team to manage the current business, be proactive in generating quotes and communicating to the customer to insure continuous relationship building
Support development of forecasts in close coordination with Sales Managers and Product Managers
Assume CRM ownership for assigned products, ensuring comprehensive and accurate recording of customer information, communications, documentation and Account & Opportunity records working in coordination with the Sales Managers
Develop and maintain product CRM dashboards, as needed
Maintain a high level of customer satisfaction through in-depth knowledge of assigned products, customer's organization and applications, providing timely communication and follow up. Pro-actively seek mitigation of situations where there is risk for customer dissatisfaction.
Provide feedback to appropriate assigned Regional & Key Account Sales Managers and Sales Representatives on trends, leads, volume of activity, etc.
Ensure that field sales personnel aggressively pursue new business opportunities through closure, including frequent CRM updates
Participate in business reviews with Sales Representatives and Channel Partners, as needed
Work closely with Engineering to ensure the customer’s needs are conveyed and the resulting product is developed
Direct follow-up with Sales Managers on all quotes for assigned products through closure and updating CRM accordingly
Contributes to the continuous improvement of processes and best practices to drive efficiency and commercial excellence
Review Sleeper & First-Time Buy (FTB) accounts and initiate corrective action or follow-up actions, as needed
Coordinate all internal activities to ensure the accounts are correctly entered and maintained in the ERP system
Engineering degree or equivalent and 2+ years previous Inside Sales experience
Excellent communication skills and fluent in English (Written & Verbal)
Experience working with Salesforce.com or similar CRM desired
Proficient with corporate productivity and web presentation tools
Track record of over-achieving metrics
Ability to multi-task, prioritize and effectively manage time
Must be able to demonstrate that they are a US person for ITAR compliance
Skills & Competencies:
Enthusiastic and Customer Service driven
Thoroughly enjoy daily contact with the Sales Managers and Customer base
Team player with strong interpersonal skills, capable and willing to work in a diverse environment
Excellent organizational skills with a high level of attention to detail
Excellent solutions-oriented and problem solving ability
Excellent data accuracy
Proactive and results-orientated with a positive outlook and willingness to take initiative
Strong listening and presentation skills
Strong business acumen
Because this position requires potential access to technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR. In order to be a U.S. person for ITAR and EAR purposes, you must: (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident (i.e., "green card holder") of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum, provided that you have applied for naturalization within six months of the date you first became eligible, and if not yet accepted, you are actively pursuing naturalization after two years from the date of your application.
Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees’ skills, talents and work ethic have defined the business and will shape our collective future.
Our Vision is to be:
A world leader and early innovator in mission-critical sensors and electrical protection
Satisfying the world’s growing need for safety, energy efficiency and a clean environment
A partner, employer, and neighbor of choice.
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.
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Sensata Technologies is one of the world's leading suppliers of sensing, electrical protection, control and power management solutions. Sensata's products improve safety, efficiency and comfort for millions of people every day in automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air-conditioning and ventilation, data, telecommunications, recreational vehicle and marine applications.
We are a rapidly growing company with $3 billion in annual revenues, operations and business centers in 13 countries and more than 20,000 employees worldwide, including 900 people in mostly engineering, business development and corporate support roles at our U.S. headquarters in Attleboro, MA.
We pride ourselves on being a leading global company with strong, local decision making and innovative complex products that make a real difference. We have a reputation for unwavering integrity and offer global exposure to world-class talent and significant personal growth and development opportunities.
Note to applicants for positions in the United States:
Sensata is an Equal Employment Opportunity (EEO) / Affirmative Action (AA) /Minorities/Females/Protected Veterans/Disabled Employer.
Sensata uses E-Verify to confirm the employment eligibility of all newly hired employees.